😊 Sentiment Analysis
Detect positive, negative and neutral customer sentiment.
❤️ Emotion Detection
Identify emotions such as frustration, happiness and anger.
🏷 Topic Classification
Recognize customer issues like Billing, Roaming and Network.
⚠ Severity Assessment
Determine issue priority and business impact.
🎯 Recommended Action
Suggest apology, escalation or information response.
💬 AI Generated Response
Generate a contextual response for the customer.